Return & Refund Policy

Orizon33 – Return & Refund Policy

© 2026 ORIZON33 LLC | Effective Date: September 30, 2026

This policy explains how damaged items, cancellations, and refunds are handled for orders placed through the Orizon33 mobile application and our website at https://www.orizon33.com/ (the "Platform"). It forms part of our Terms & Conditions.

1. No Standard Return Period

Orizon33 does not currently offer a return period. There is no take-home-and-return process and no 7-day return window. Once an item has been inspected, accepted, and taken from the pickup location, it cannot be returned. We may review this policy in the future once we have physical inventory in place, and any change will be published here.

2. Damaged Item Replacement

A damaged item can be replaced if all of the following apply:

• The damage is identified during inspection at the pickup location.
• The damaged item is left at the pickup location for review and approval.

How it works

1. Inspect your items carefully at the pickup location before accepting them.
2. If an item is damaged, tell our pickup staff right away and leave the item with them.
3. We will review the item and, if approved, arrange a replacement, subject to availability. If a replacement is not available, we will offer a refund for that item (see section 4).

Items that are inspected, accepted, and taken from the pickup location are considered accepted in good condition and are not eligible for replacement or return.

3. Cancellations

You may cancel an order in the app before it is marked "processing." Once an order is processing, in transit, or ready for pickup, it can no longer be cancelled through the app. Orders reserved with Pay in Person that are cancelled before pickup incur no charge.

4. Refunds

Refunds are issued only in these situations:

• You cancel an order before it is marked "processing."
• We cancel an order (for example, because an item is unavailable, incorrectly priced, or the order could not be fulfilled).
• A damaged item is approved under section 2 and a replacement is not available.

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer. If you selected Pay in Person and have not paid, no refund is needed because you will not be charged for the cancelled or rejected item.

5. Loyalty Points and Referral Rewards

If an order is cancelled or refunded, loyalty points earned on it may be removed from your balance, and points redeemed on it may be returned. Referral rewards tied to a cancelled or refunded order may be reversed.

6. Your Legal Rights

Nothing in this policy limits your statutory consumer rights under applicable law.

7. Contact Us

For questions about a damaged item, cancellation, or refund, contact:

ORIZON33 LLC 

Email: contactus@orizon33.com 

Phone: +1 331-688-1335 

Website: https://www.orizon33.com/